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Refund and Returns Policy

The following Terms&Conditions are to be taken in concordance with (Paired with), “as one” with the Terms of Service, Privacy Policy, and Cookie Policy

CANCELLATIONS 

  1. Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods (see below).
  2. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, email, social media or via the webpage, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
  3. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address communicated by the Supplier. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
    1. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with the Terms and Conditions, either collect the goods from you or ask you to return the goods yourself whilst providing you with an acceptable return method. 
  4. An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

RETURNS

  1. Personalised Items are non-returnable. Please note that this does not affect your statutory rights.
  2. Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
  3. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods). You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, the Supplier may have a right of action against you for compensation up to 50% of the value (restocking fee). This applies to all goods that are returned.
  4. Upon being provided with an RMA Number and Return Instructions, the customer shall ensure that the item is delivered to the supplier’s address mentioned in the Return Instructions. The Supplier takes no responsibility for missing or misdelivered items. We recommend all returns to be shipped to the supplier with a Tracked, Signed and Insured method.
  5. As per the Consumer Rights Act 2015, the Supplier shall not refund any Special Delivery shipping charges.
  6. If a fault is quoted with the request of exercising the right to return, and that fault is not present on the device, the Supplier reserves the right to withhold an amount no greater than £10, or %5 of the product for the pre-paid label provided to the Customer.
  7. If a refund or reimbursement is payable to you, the Supplier will transfer the money using the same method originally used by you to pay for your purchase. If the Supplier cannot refund via the original payment method, then you will be contacted to arrange an alternative.
  8. Where you have failed to take reasonable care of the goods, the Supplier reserves the right to refuse a refund and return the goods to you at your own cost.