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Frequently Asked Questions

GPD Duo

  • When will the GPD Duo launch?

    We are expecting the GPD Duo to be launched in around December 2024. We will update with a more accurate date soon.

  • What devices are supported on the USB-C Video Input

    Including but not limited to the following models, continuously updated...

    Models supported by game consoles and gaming consoles

    GPD

    Nintendo

    Valve

    Sony

    Microsoft

    WIN 3 / 4 / 2023 / 2024 | WIN Mini / 2024 | XP / XP Plus

    Switch | Switch OLED

    Steam Deck

    PS4 Pro | PS5

    Xbox Series X | Xbox Series S

    Supported laptop models

    GPD

    Huawei

    Honor

    Apple

    Xiaomi

    Redmi

    Lenovo

    ASUS

    Samsung

    Razer

    HP

    Dell

    Microsoft

    Google

    WIN Max 1 / 2 / 2023 / 2024 | Pocket 2 / 3 | MicroPC

    MateBook D Series / E Series / X Series | MateBook 13 / 14

    MagicBook 14/15/2018/Pro

    MacBook 12-inch | MacBook Pro | MacBook Air 2018 / 2019 | Mac mini

    Air 12.5 2019 model | Air 13.3-inch | Pro 15.6-inch 2020 model | Pro GTX | Air 2019 | Pro 2020 model | Pro 15 Enhanced Edition | Xiaomi Gaming Laptop

    RedmiBook 14 Il / 16 / Air13

    ideapad S540 13 2019 / 14 2020 / Pro13 | Miix 720 | Carbon 2017 | Yoga 900 / C940 / C740 / S940 / 5 Pro / 6 Pro | ThinkPad X / X1 / S / T / P / E Series | Legion Y7000 / Y7000P

    ZenBook Series | Business Manager Series | ExpertBook II Series | TUF 8 Series | Redol Series | ROG Series | TUF Series | VivoBook Series | VivoBook 14 and 15s Series | U4100 | U306 | U321

    NoteBook Series | GalaxyBook Series

    Razer Blade / Razer Blade Stealth

    OMEN 4 | OMEN Pro | Elite Series | ENVY Series | EliteBook 735G6 / 745G6 | Warrior 66 (3rd generation) | Z Series ZBOOK | HP Spectre 13 | Envy 13 | Pavilion X2 | EliteBook Folio G1

    G3 | G5 | G7 | XPS13 | XPS15 | XPS17 | Inspiron 5000 / 7000

    Surface Book2 / Book3 | Surface Go1 / Go2 / Go3 / Go4 | Surface Pro 7 / 8 / 9 | Surface Laptop 3 / 4 / 5 | Surface Studio 2 / 3

    PixelBook Pen | ChromeBook Pixels

    Android tablet supported models

    Huawei

    Apple

    Samsung

    M6 10.8-inch | MatePad 10.8-inch | MatePad Pro

    iPad Pro 2018 | iPad Pro 2020 | iPad Air4

    Galaxy Tab S4 / S5e / S6 / S7 / S7+

    Supported models for smartphones

    PC desktop mode (touch-enabled when connected to a monitor, similar to the Windows interface)

    Huawei

    Honor

    Samsung

    Smartisan

    Mate Series | P Series

    NotelO | V20 | 30 Pro | 30 Pro+

    S Series | Note Series

    Smartisan R1 | Smartisan R2 | Smartisan Pro2s | Smartisan Pro3

    No PC desktop mode (when connected to a monitor, mostly non-touch and mirroring the phone's content)

    Apple

    Xiaomi

    Black Shark

    OnePlus

    ASUS

    Razer

    Sony

    Other

    iPhone 15 Pro | iPhone 15 Pro Max

    Xiaomi 13 Ultra | Xiaomi 14 | Xiaomi 14 Pro

    Black Shark 2 | Black Shark 3 | Black Shark 3 Pro

    OnePlus 7 | OnePlus 7 Pro | OnePlus 7T | OnePlus 8T

    ROG Phone | ROG Phone 2

    Razer Phone | Razer Phone 2

    Xperia 1(J9110) | Xperia 5 | Xperia XZ3

    Huawei Mate X2 | OPPO R17 Pro | OPPO Reno 10x Zoom | ZTE AXON 9 Pro | ZTE AXON 10 Pro | HTC U Ultra | LG G5 | Nokia 9 PureView | Nubia Z50 Pro+

  • Can you switch off the second (top) display?

    You can press the F3 key to switch off and on the top display.

  • Can you use the top display for video input while the Duo is switched off

    Yes, you can. We have tested it with a few devices and you can use a gaming handheld, mini PC etc while the GPD Duo itself is switched off. It looks like it may draw power (around 2W) from the connected device to power the display.

  • What CPU does the GPD Duo have?

    The GPD Duo is available in two models, the AMD Ryzen 7 8840U and AMD Ryzen 9 HX 370.

  • How much RAM and storage does the GPD Duo support?

    The GPD Duo comes in two models, the AMD Ryzen 7 8840U will have 16GB LPDDR5x RAM and 512GB SSD storage. The AMD Ryzen 9 HX 370 has a choice of 32GB or 64GB of LPDDR5x RAM and up to 1TB or 2GB of storage using dual M.2 2280 slots supporting PCIe Gen4x4 SSDs.

  • What are the main features of the GPD Duo?

    The GPD Duo is a dual-screen laptop featuring two 13.3-inch AMOLED touchscreens, a choice of AMD Ryzen 7 8840U and 780M, or AMD Ryzen AI 9 HX 370 processor, Radeon 890M graphics, up to 64GB of RAM, and up to 16TB of storage. 

  • What kind of warranty comes with the GPD Duo

    You get a two year warranty when buying from GPD Store, other sellers only offer 1 year.

  • Does the GPD Duo support external GPUs?

    The GPD Duo supports external GPUs, and as it has an OCuLink port it can take advantage of faster data transfer and performance with the GPD G1 eGPU docking station

  • Can the GPD Duo be used as a tablet?

    Yes, the secondary screen can rotate 360 degrees, allowing the GPD Duo to be used in a tablet-like mode.

  • Does the GPD Duo have a built-in keyboard?

    Yes, the GPD Duo features an integrated, non-detachable keyboard with a chocolate key design and white backlight.

  • Can I connect external displays to the GPD Duo?

    Yes, the GPD Duo supports up to 4 displays in total, including its own two displays. You could also connect the GPD G1 eGPU and have up to four displays for a total of six including the Duo's displays.

  • What is the AI performance of the GPD Duo?

    The GPD Duo features an NPU with 50 TOPS of AI computing power, contributing to a total system AI performance of 80 TOPS.

  • Does the GPD Duo support stylus input?

    Yes, the GPD Duo supports active stylus input with 4096 levels of pressure sensitivity and is compatible with the GPD Stylus as well as the Surface Pen

  • What is the screen resolution of the GPD Duo?

    Each 13.3-inch screen has a resolution of 2880 x 1800 pixels with 255 PPI.

  • What operating system does the GPD Duo come with?

    The GPD Duo comes pre-installed with Windows 11 Home 64-bit

  • Does the GPD Duo support video input like on a portable monitor?

    The top display has video input via USB-C that will allow you to connect an external device and use it like a portable monitor.

GPD WIN MAX 2

  • What are the key features of the GPD WIN MAX 2’s built-in gaming controller
    • Hall sensor analog sticks: The device uses Hall sensor sticks with built-in inductance coils instead of traditional potentiometer sticks. This eliminates issues like stick drift and wear and tear.
    • Removable magnetic covers: The gaming controls can be covered by magnetic panels when not in use, allowing the device to transition between gaming and professional modes.
    • Analog triggers: The triggers support 256 levels of feedback, allowing for more immersive experiences in racing games and shooters.
    • Dual vibration motors: Built-in vibration motors provide haptic feedback, with adjustable intensity levels (off, weak, strong).
    • 6-axis gyroscope: Supports motion control for compatible games.
    • Mappable back buttons: Two customizable buttons on the rear of the device can be mapped to different functions.
    • Standard gaming buttons: It includes a D-pad and standard gaming face buttons.
    • Integrated design: The controls are built into the lower half of the device, allowing it to function as both a handheld gaming system and a laptop.
    • These features combine to provide a versatile and high-quality gaming experience on a portable Windows device.
  • Can I connect external peripherals to the GPD WIN MAX 2?

    Yes, the device offers a range of ports including USB Type-A, USB-C, and Thunderbolt 4/USB4, allowing you to connect various peripherals like keyboards, mice, and external storage devices.

  • Can I use the GPD WIN MAX 2 for work as well as gaming?

    Absolutely. The GPD WIN MAX 2 functions as a full Windows PC with a built-in keyboard and touchpad. It can run productivity software and comes with magnetic covers for the gaming controls to give it a more professional appearance when needed.

  • What operating system does the GPD WIN MAX 2 run?

    The GPD WIN MAX 2 comes pre-installed with a licensed Windows 11 Home edition. This provides a familiar interface and compatibility with a wide range of PC games and software.

  • Does the GPD WIN MAX 2 support stylus input?

    Yes, the GPD WIN MAX 2 supports stylus input with an optional active pen that offers 4096 levels of pressure sensitivity. We recommend the GPD Stylus which works great with it.

  • Can I use the GPD WIN MAX 2 as a regular laptop?

    Yes, the GPD WIN MAX 2 functions as a fully-featured Windows laptop with a built-in keyboard and touchpad. It also includes magnetic covers for the gaming controls to give it a more professional appearance when needed.

  • Can I upgrade the storage on the GPD WIN MAX 2?

    Yes, the GPD WIN MAX 2 features one M.2 2280 slot (occupied by the pre-installed SSD) and one additional M.2 2230 slot for storage expansion. Both slots support PCIe 4.0 x4 SSDs.

  • Does the GPD WIN MAX 2 support external GPUs?

    Yes, the GPD WIN MAX 2 supports external GPUs through its USB4 port (AMD models) or Thunderbolt 4 port (Intel models), allowing for up to 40Gbps bandwidth. The GPD WIN MAX 2 2024 also has an OCuLi nk port compatible with the GPD G1 for f aster data transfer speeds and performance.

  • What are the key specifications of the latest GPD WIN MAX 2

    The GPD WIN MAX 2 2024 model features: 

    • 10.1-inch 2560x1600 touchscreen display
    • AMD Ryzen 7 8840U or Ryzen 5 8640U processor
    • Up to 64GB LPDDR5 RAM
    • Up to 2TB PCIe 4.0 SSD storage
    • Built-in game controls and keyboard
    • Windows 11 Home pre-installed
  • What are the main versions of the GPD WIN MAX 2?

    There are three main versions of the GPD WIN MAX 2:

    • GPD WIN MAX 2 2022 model with Intel or AMD processors
    • GPD WIN MAX 2 2023 refresh with updated AMD Ryzen 7 7840U
    • GPD WIN MAX 2 2024 model with AMD Ry zen 7 8840U
  • Does the GPD WIN MAX 2 support external displays?

    The GPD WIN MAX 2 series has a HDMI port and a USB-C port that you can use with a hub for HDMI output to a TV or monitor. See our accessories for compatible hubs.

  • Is the GPD WIN MAX 2 2024 battery better than other 2024 models.

    The GPD WIN MAX 2 2023 and 2024 have longer battery life than other devices such as the Win 4 and Mini. The Win MAX 2 is a larger device that has a larger capacity battery. For example, running Cinebench benchmark on a loop at 28W TDP got around 1 hour 52 minutes, compared to 1 hour 25 minutes on the Win 4.

  • Is the GPD WIN MAX 2 2024 performing worse than other 2024 models?

    In our own benchmarks compared with other 2024 GPD models the Win MAX 2 2024 had excellent results, often comparable with the Win 4 2024 by a few frames or score percent difference . You can read our full review here which includes the benchmark comparisons. 

GPD WIN Mini

  • How does the performance compare to other handheld PCs?

    The GPD WIN Mini offers strong performance for its size, particularly the 8840U model. It can handle most modern games at 720p-1080p with playable framerates. Performance is generally comparable to or slightly below larger handhelds with similar specs.

  • Does the GPD WIN Mini have a touchscreen?

    Yes, the GPD WIN Mini features a 10-point capacitive touchscreen

  • What’s the screen size and resolution of the GPD WIN Mini?

    The GPD WIN Mini has a 7-inch 1920x1080 (Full HD) IPS display with a 120Hz refresh rate.

  • Does the GPD WIN Mini have external GPU support?

    Yes, the GPD WIN Mini supports external GPUs via its USB4 port. It's compatible with eGPU enclosures like the GPD G1.

  • Can I upgrade the storage or RAM on the GPD WIN Mini?

    The storage is upgradeable via the M.2 2230 SSD slot. The RAM is soldered and cannot be upgraded.

  • What’s the battery life like on the GPD WIN Mini?

    The GPD WIN Mini has a 44.24Wh battery that provides approximately:

    • Up to 3 hours of heavy gaming use
    • 6-8 hours of moderate use
    • Up to 14 hours of light use

    Actual battery life will vary depending on usage and settings.

  • What are the key specifications of the GPD WIN Mini?

    The GPD WIN Mini comes in two main variants:

    • GPD WIN Mini 2024 (8840U): AMD Ryzen 7 8840U processor, up to 64GB RAM, up to 2TB storage
    • GPD WIN Mini 2023 (7640U/7840U): AMD Ryzen 5 7640U or Ryzen 7 7840U processor, up to 32GB RAM, up to 2TB storage

    Both feature a 7-inch 1080p 120Hz display, built-in game controls, and run Windows 11

  • Does the GPD WIN Mini support external displays.

    The GPD WIN Mini series has a USB-C port that you can use with a hub for HDMI output to a TV or portable monitor. See our accessories for compat ible hubs.

  • There were reports of GPD WIN Mini 2023 devices being too hot to hold. Is this true?

    The original GPD WIN Mini 2023 review samples sent to reviewers were based on a prototype and did have an issue where the area around the D-Pad and gaming buttons was too hot to hold your fingers on. The final 2023 model which was sent to consumers has been fixed to resolve this issue. It will still get warm, all high performance handhelds will, but the temperatures are within acceptible limits and not cause discomfort. This is also applicible to the GPD WIN Mini 2024 which has no issues with temperature.

GPD WIN 4

  • What accessories are recommended for the GPD WIN 4?

    Popular accessories include:

  • How does the GPD WIN 4 compare to other handheld PCs like the Steam Deck?

    The GPD WIN 4 offers more raw performance than the Steam Deck, with a more powerful CPU and GPU. It runs full Windows rather than SteamOS, giving it broader software compatibility. However, the Steam Deck has a larger screen.

  • Is the GPD WIN 4 good for emulation?

    Yes, the GPD WIN 4 is excellent for emulation. It can handle emulators for systems up to PS3/Xbox 360 era quite well.

  • Can I connect an external GPU to the GPD WIN 4?

    Yes, the GPD WIN 4 supports external GPUs via its USB4 port. It's compatible with the GPD G1 eGPU dock for enhanced graphics performance via OCuLink.

  • How do I update the BIOS and drivers on my GPD WIN 4?

    Follow our step-by-step guide here for how to update the BIOS.

  • What gaming performance can I expect from the GPD WIN 4?

    The GPD WIN 4 is capab le of running many modern AAA games at playable framerates on medium to high settings at 720p resolution. Performance will vary depending on the specific game and settings used

  • What are the key specifications of the GPD WIN 4?

    The latest GPD WIN 4 model comes in different models with varying specs:

    • CPU: AMD Ryzen 7 8840U or 8640U
    • GPU: AMD Radeon 780M or 760M
    • RAM: 16GB/32GB/64GB LPDDR5X
    • Storage: Up to 4TB NVMe SSD
    • Display: 6-inch 1920x1080 touchscreen
    • Operating System: Windows 11
  • Does the GPD WIN 4 support external displays?

    The GPD WIN 4 series has a USB-C port that you can use with a hub for HDMI output to a TV or portable monitor. See our accessories for compatible hubs. 

  • Can I upgrade the RAM or storage on the GPD Win 4?

    The RAM is soldered and can not be upgraded. You can however upgrade the SSD.

GPD G1

  • Is the GPD G1 eGPU portable?

    Yes, the GPD G1 is designed to be compact and portable, making it easy to carry in a small bag for travel.

  • Can I use multiple monitors with the GPD G1 eGPU?

    Yes, when connected with an OCuLink cable, the GPD G1 can simultaneously connect to 3 external displays using its DP and HDMI interfaces.

  • Does the GPD G1 have different performance modes?

    Yes, the GPD G1 2024 features a TGP Toggle Switch that allows users to switch between Quiet Mode (60W TGP) and Normal Mode (100W TGP) for balancing performance and noise levels. The 2023 model can also be changed but only by switching firmwares, see our guide here .

  • How does the performance of the GPD G1 compare to other GPUs?

    According to benchmarks, the GPD G1's performance surpasses that of the NVIDIA GeForce RTX 4060 (Mobile) in some tests.

  • Can the GPD G1 eGPU charge my device?

    Yes, the GPD G1 supports 65W charging through its USB 4 port for devices that support PD fast charging protocol.

  • What ports are available on the GPD G1 eGPU?

    The GPD G1 features 3 USB 3.2 Type-A ports, an SD 4.0 card reader, 2 DisplayPort 1.4a ports, and 1 HDMI 2.1 port.

  • Does the GPD G1 eGPU work with non-GPD devices?

    Yes, the GPD G1 is compatible with most devices that device that supports Thunderbolt 3, Thunderbolt 4, or USB 4.

  • What connection options does the GPD G1 eGPU support?

    The GPD G1 supports both OCuLink and USB 4.0 connections. OCuLink provides higher bandwidth and is available on newer GPD devices, while USB 4.0 is compatible with a wider range of devices.

  • What graphics card does the GPD G1 eGPU use?

    The GPD G1 eGPU docking station features an AMD Radeon RX 7600M XT GPU with RDNA 3.0 architecture.

  • Can I upgrade the GPU in the G1

    The GPD G1 is an integrated device and is not able to be upgraded with a new GPU.

  • The GPD G1 is not connecting to my device

    To utilize the additional ports on the GPD G1, you must connect the USB cable, as the OCuLink cable only transfers data for the GPU. A USB 4.0 cable is included with the GPD G1, and it's highly recommended to use this specific cable. Other cables, such as USB 3.0 or basic charging cables, won’t provide the required functionality for accessing the additional ports. 

    If you require a new USB 4.0 cable, we sell a very high quality USB 4 cable here. The GPD G1 does not come with an OCuLink cable as standard, we do sell an OCuLink cable here which is fully compatible with the GPD G1 eGPU docking station.

  • My game is still running slow with the GPD G1 connected?

    If your games are running slower than expected, several factors could be contributing to the problem. Here are some steps to help troubleshoot and improve performance:

    Ensure the Game Is Using the Correct GPU - Make sure the game is utilizing the AMD Radeon RX 7600M XT eGPU instead of the device’s internal graphics, like the AMD Radeon 780M. Check the game’s video or display settings for an option to select the GPU. This setting may be labeled as "GPU" or "Monitor."

    Adjust Game Video Settings - High video settings can cause performance issues. Many games have recommended settings that optimize graphics based on your hardware. If you're still facing performance problems, try lowering the screen resolution to 1440P, 1080P, or even 720P. Another option is to start with lower default graphics settings and gradually increase them until performance starts to drop. Once it does, revert to the last stable setting.

    Internal Display Considerations - Using the handheld’s internal display can reduce the efficiency of the eGPU. This happens because data needs to travel between the handheld and the GPD G1, consuming twice the bandwidth through the USB 4 cable. For improved performance, consider using an external display, which requires less bandwidth and allows the eGPU to operate more efficiently. 

GPD Pocket 3

  • What is the maximum resolution of the built-in display?

    The GPD Pocket 3 has an 8-inch touchscreen display with a resolution of 1920x1200 pixels

  • Can I use the GPD Pocket 3 as a tablet?

    Yes, the GPD Pocket 3 features a 180° rotatable touchscreen display, allowing it to be used in tablet mode

  • Is the touchscreen compatible with a stylus?

    Yes, the GPD Pocket 3 supports an active stylus with 4096 levels of pressure sensitivity

  • What is the modular port on the GPD Pocket 3 used for?

    The modular port allows for additional functionality through optional modules, such as RS-232 or KVM (Keyboard, Video, Mouse) capabilities

  • Does the GPD Pocket 3 support fast charging?

    Yes, the GPD Pocket 3 supports 65W PD (Power Delivery) fast charging

  • What is the battery life of the GPD Pocket 3?

    The GPD Pocket 3 has a 38.5Wh battery that provides approximately 8.5 hours of local video playback in real-world tests

  • Does the GPD Pocket 3 support external displays?

    Yes, the GPD Pocket 3 supports external displays via its HDMI 2.0b port and Thunderbolt 4 port (Thunderbold 4 Port is only available on the Intel Core i7 and Intel Gold 7505 Models). It can drive up to two external monitors simultaneously

  • Can I upgrade the RAM or storage on the GPD Pocket 3?

    The RAM is soldered and cannot be upgraded. However, the M.2 2280 NVMe SSD can be replaced or upgraded

  • What operating systems are compatible with the GPD Pocket 3?

    The GPD Pocket 3 comes pre-installed with Windows 10 Home or Windows 11 Home. It also supports Windows 11 and various Linux distributions like Ubuntu MATE

GPD Pocket 4

  • When will the GPD Pocket 4 launch?

    No date has been announced for the GPD Pocket 4 launch. We expect it to launch before the end of 2024. Once we have a date we will update here as well as on the product listing page.

  • What modules are available for the GPD Pocket 4?

    It has modular functionality with optional modules like EIA RS-232, Single-port KVM, microSD card reader, and 4G LTE expansion.

  • Does the GPD Pocket 4 support external GPUs?

    Yes, the USB4 port supports connecting external GPUs like the GPD G1 eGPU docking station . Note: The GPD Pocket 4 does not have an OCuLink port.

  • Does the GPD Pocket 4 support tablet mode?

    Yes, the GPD Pocket 4 has a rotating display that allows it to transform between laptop and tablet modes.

  • What operating system does the GPD Pocket 4 run?

    The GPD Pocket 4 comes with a licensed Windows 11 Home pre-installed.

  • What is the modular port on the GPD Pocket 4 used for?

    The modular port allows for additional functionality through optional modules, such as RS-232 or KVM (Keyboard, Video, Mouse) capabilities