I'm giving my overall experience 2 stars because the customer service has been great so far (still waiting on an update though) and the hardware looked fantastic. Key word "LOOKED".
Short version: The GPD WIN MAX 2 (2025) was bricked on arrival. No lights, no charge indicator nothing. I'm not sure how this could happen (seems like a glaring Q/A issue) but seems to be common enough with GPD that it has me concerned (a quick google or reddit search will return a lot of results for this type of problem). During the return there were three reasons in the drop down for "return reason" and first one listed was "will not turn on". Yikes.
They paid return shipping and it is in the void now, no word on ETA for return of my RMA'd WIN MAX... A bit frustrating. After waiting for the backordered laptop (not knowing it was backordered) for 2 months then this happens. I'm in the USA so that complicates things, you know, like everybody I want it and I want it right now lol. The hardware was so nice in hand. Like I cannot express how nice this thing looked and felt. It was solid. And I like I said CS was great so far.
UPDATE 4/16/25: Received my replacement this past Saturday. I've been using it heavily and so far so good. This is such an awesome laptop and gaming device. I am playing Flight Sim 2020, Starfield, Minecraft, AOE4 all no problems. I haven't had time to set up emulation but I'm sure it will be awesome.
I increased my rating from 2 to 3 stars. Wish I could give it more. I have very little trust in the long term reliability of the product after it came in DOA the first time. Also my replacement appeared to be a previously opened and possibly repaired unit. Hard to say but the unboxing was not as clean as the first one.
All said if you want/need one of these buy it, there is no competition for it. Ultimately I would do it again.
