Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you've faced, and we would like to offer some clarification regarding your return and repair process.
Upon receiving your returned device, our technicians identified signs of liquid damage. This was communicated to you at the time, as it affected the warranty coverage of the repair. We understand how frustrating this must have been, especially considering the circumstances around the initial shipping and label issues. Please know that we remained in contact throughout the process to provide updates as they became available.
We also sincerely apologize for the confusion surrounding the return address. While your RMA was approved a few months ago, and you had since provided an updated shipping address in Greece, our system initially defaulted to your original address. This oversight led to the parcel being shipped incorrectly. As soon as we realized the error, we immediately recalled the package and arranged for it to be resent to the correct address.
According to the latest tracking information, the package has now been successfully delivered, and we hope you are enjoying your device once again.
We truly regret the inconvenience this process has caused you and appreciate your patience and persistence. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
